Terms of Service

3.1 Free Quotations: We provide free, no-obligation quotations for all services. Quotations are valid for 30 days from the date of issue unless otherwise stated.

3.2 Accuracy: While we strive for accuracy, quotations are estimates based on the information provided and site inspection. Final costs may vary if additional work is discovered or if the scope changes.

3.3 Acceptance: Quotations become binding upon your written or electronic acceptance and payment of any required deposit.

3.4 Additional Work: Any work beyond the original scope will be quoted separately and requires your approval before commencement.

4.1 Deposit: A deposit of up to 50% may be required before work commences, depending on the project size and materials needed.

4.2 Progress Payments: For larger projects, payment milestones will be agreed upon in writing and due upon completion of each phase.

4.3 Final Payment: Final payment is due upon satisfactory completion and your approval of the work, unless otherwise agreed in writing.

4.4 Methods: We accept cash, bank transfer (EFT), and card payments. Payment details will be provided on your invoice.

4.5 Late Payment: Late payments may incur interest at the prescribed legal rate and may result in suspension of work until payment is received.

As a client, you agree to:

• Provide accurate information about the property and project requirements
• Ensure access to the work site during agreed-upon hours
• Remove or protect valuable items and furnishings from the work area
• Notify us promptly of any concerns or issues during the project
• Obtain any necessary permissions or approvals from property owners, body corporates, or local authorities
• Make timely payments according to the agreed schedule

6.1 Workmanship: We guarantee our workmanship for a period specified in your written agreement, typically ranging from 6 months to 2 years depending on the service.

6.2 Materials: Material warranties are subject to manufacturer guarantees. We use premium quality materials from reputable suppliers.

6.3 Exclusions: Warranties do not cover damage caused by normal wear and tear, negligence, improper maintenance, natural disasters, or alterations made by third parties.

6.4 Claims: Warranty claims must be reported in writing within 7 days of discovering the issue. We will assess and remedy valid claims at no additional cost.

7.1 Client Cancellation: You may cancel before work commences with written notice. Deposits may be refunded minus any costs already incurred (materials ordered, site visits, etc.).

7.2 Cancellation After Commencement: If you cancel after work has started, you will be charged for all work completed and materials purchased to date.

7.3 Changes to Scope: Any changes to the agreed scope of work must be requested in writing and may result in price adjustments and timeline changes.

7.4 Our Cancellation Right: We reserve the right to cancel if you fail to provide access, make payments, or if we discover safety hazards or structural issues that prevent safe work.

8.1 Insurance: We maintain comprehensive public liability insurance and workers' compensation insurance as required by South African law.

8.2 Property Damage: While we take utmost care, we are not liable for damage to hidden defects, pre-existing conditions, or items not moved from the work area as requested.

8.3 Indirect Damages: We are not liable for indirect, consequential, or special damages including loss of use, loss of profits, or inconvenience.

8.4 Maximum Liability: Our total liability is limited to the amount paid for the specific service in question, except where prohibited by law.

10.1 Good Faith Negotiation: In the event of any dispute, both parties agree to first attempt to resolve the matter through good faith negotiation.

10.2 Mediation: If negotiation fails, disputes will be submitted to mediation before pursuing legal action.

10.3 Jurisdiction: These Terms are governed by the laws of South Africa. Any legal proceedings will be subject to the exclusive jurisdiction of the South African courts.