✉️ vjacob.moyo@gmail.com
2020/213040/07Professional Services Since 2020
POPIA Compliant

Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your personal information.

Last Updated: January 2025

1. Introduction

Jacob Moyo Painting and Decorations (Pty) Ltd (Registration Number: 2020/213040/07) ("we," "us," or "our") is committed to protecting your privacy and complying with the Protection of Personal Information Act, 2013 (POPIA).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services or visit our website.

2. Information We Collect

2.1 Personal Information You Provide

We collect information you voluntarily provide when you:

  • •Request a quotation or contact us
  • •Engage our services
  • •Subscribe to our newsletter or marketing communications
  • •Communicate with us via phone, email, or our website

This may include:

  • •Name and surname
  • •Contact information (phone number, email address, physical address)
  • •Property information and project details
  • •Payment information (processed securely through third-party payment processors)
  • •Any other information you choose to provide

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • •Device information (browser type, operating system)
  • •IP address and location data
  • •Usage data (pages visited, time spent on pages)
  • •Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

  • •Service Delivery: To provide quotations, perform contracted services, and communicate about your project
  • •Payment Processing: To process payments and maintain financial records
  • •Customer Support: To respond to inquiries, provide support, and resolve issues
  • •Marketing: To send promotional materials and updates (only with your consent)
  • •Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements
  • •Business Improvement: To analyze usage patterns and improve our services
  • •Safety and Security: To protect against fraud and maintain the security of our systems

4. Legal Basis for Processing (POPIA Compliance)

We process your personal information based on the following lawful grounds:

  • •Consent: You have given explicit consent for specific processing activities
  • •Contract Performance: Processing is necessary to fulfill our contractual obligations to you
  • •Legal Obligation: We are required by law to process your information
  • •Legitimate Interests: Processing is necessary for our legitimate business interests, balanced against your rights

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • •Service Providers: Third-party companies that help us operate our business (e.g., payment processors, hosting providers)
  • •Subcontractors: When necessary to complete your project (with your knowledge)
  • •Legal Authorities: When required by law or to protect our legal rights
  • •Business Transfers: In connection with a merger, sale, or transfer of our business

All third parties are required to maintain the confidentiality and security of your personal information and may only use it for the purposes we specify.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • •Encryption of data in transit and at rest
  • •Regular security assessments and updates
  • •Access controls and authentication
  • •Employee training on data protection
  • •Secure backup and disaster recovery procedures

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Typical retention periods include:

  • •Client Records: 5-7 years after project completion (for tax, warranty, and legal purposes)
  • •Financial Records: As required by South African tax laws (minimum 5 years)
  • •Marketing Data: Until you withdraw consent or request deletion
  • •Website Data: Varies by type, generally 12-24 months

8. Your Rights Under POPIA

You have the following rights regarding your personal information:

  • •Right to Access: Request copies of your personal information
  • •Right to Correction: Request correction of inaccurate or incomplete information
  • •Right to Deletion: Request deletion of your information (subject to legal obligations)
  • •Right to Object: Object to certain processing activities, including direct marketing
  • •Right to Restriction: Request restriction of processing in certain circumstances
  • •Right to Data Portability: Receive your information in a structured, commonly used format
  • •Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)
  • •Right to Complain: Lodge a complaint with the Information Regulator

To exercise any of these rights, please contact our Information Officer using the details provided below.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device.

Types of cookies we use:

  • •Essential Cookies: Required for website functionality
  • •Analytics Cookies: Help us understand how visitors use our site
  • •Functionality Cookies: Remember your preferences
  • •Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

12. International Data Transfers

Your information may be transferred to and processed in countries other than South Africa, including countries that may not have the same data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with POPIA requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights under POPIA, please contact our Information Officer:

Company: Jacob Moyo Painting and Decorations (Pty) Ltd

Registration Number: 2020/213040/07

Information Officer: Jacob Moyo

Email: vjacob.moyo@gmail.com

Phone: +27 82 744 0227

Address: 11139 Seria Crescent, Cosmo City Ext 10

Information Regulator (South Africa):
If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Regulator at www.justice.gov.za/inforeg